Be Ready To Provide Key Information

If you encounter any issues, we can assist in troubleshooting them. However, we’ll need you to provide certain information to expedite the process. Let us walk you through the steps to obtain a Salesforce ID.

What Is A Salesforce Org ID

An org ID is a vital piece of information that helps us identify the version and edition of your current installation. This allows us to determine if upgrading to the latest version will address your issue.

1.1 Locate your org id by going to your org’s homepage, click on the “Gear” icon, and select “Setup” from the dropdown list. ↵

1.2 From the “Home” tab, type “Company Information” into the search field, and then click on the corresponding search result. ↵

1.3 Within the Company Information page, locate the “Salesforce.com Organization ID”. The Mambo support team may request these 15-18 alphanumeric characters to help troubleshoot your issue. ↵

Note: Administrators may have a quick way to obtain this information.

Our Support Team May Require A Salesforce ID To Troubleshoot Your Issues!

Once you have obtained your Salesforce ID share your feedback to help us improve your experience.